Pingdom, part of the SolarWinds suite, is a powerful website and application monitoring platform that provides uptime monitoring, performance metrics, and user experience insights. It helps organizations ensure their websites, APIs, and applications are always available and performing optimally. With features like synthetic monitoring, real-user monitoring (RUM), and notifications, Pingdom makes it easy to detect issues, analyze bottlenecks, and improve digital performance.

Frends can integrate with Pingdom to streamline incident handling, automate monitoring-driven workflows, and connect data from Pingdom to other systems for enhanced visibility. By combining Pingdom with Frends, businesses can implement robust operational processes to proactively address performance issues and improve their digital experiences.

Business use cases

Automated Incident Response

Frends can integrate with Pingdom to automate the incident response process when it detects downtime or performance issues. For example, when Pingdom identifies a website outage, Frends can trigger workflows to notify on-call teams via Slack, Microsoft Teams, or email. It can also escalate the issue to an incident management platform like PagerDuty or ServiceNow, ensuring rapid response.

Multi-Platform Performance Reporting

Organizations often need to consolidate monitoring data into a unified reporting system. Frends can pull performance and uptime data from Pingdom and integrate it into business intelligence tools like Power BI or Tableau, enabling comprehensive reporting alongside metrics from other monitoring systems such as New Relic or Datadog.

Real-Time Notification Customization

Frends can process Pingdom alerts and route them to appropriate stakeholders based on custom rules. For instance, when a specific API monitored by Pingdom experiences latency issues, Frends can send an alert only to the development or DevOps team responsible for the API, ensuring targeted action and minimizing noise for unrelated teams.

SLA Monitoring and Tracking

With Frends, businesses can use Pingdom data to automate SLA compliance tracking. For example, Frends can monitor uptime metrics reported by Pingdom and generate SLA compliance reports. If uptime drops below a specified threshold, Frends can notify relevant teams and store incident data for later analysis or client communication.

Proactive Load Testing

Frends can trigger workflows to perform load testing automatically when triggered by performance thresholds in Pingdom. For example, if Pingdom detects slow response times in a web application, Frends can initiate automated load testing and analyze the results to identify if the cause is due to resource limitations.

User Journey Monitoring Orchestration

Pingdom allows organizations to monitor user journeys with synthetic tests. Frends can enhance this by integrating Pingdom results into workflows for further analysis. For example, Frends could parse Pingdom user journey monitoring results and correlate them with data from RUM (Real User Monitoring) tools or customer session analytics platforms to provide deeper insights into the user experience.

Automated Resource Scaling

Frends can use Pingdom's performance data to automatically adjust server resources in cloud environments like AWS, Azure, or Google Cloud. For example, if Pingdom detects high latency during peak traffic hours, Frends can trigger a workflow to auto-scale cloud resources, mitigating performance degradation and maintaining optimal user experiences.

Alert Consolidation and Aggregation

Frends can aggregate alerts from Pingdom with alerts from other monitoring tools such as Datadog, Splunk, or Nagios. By consolidating alerts, Frends prevents notification fatigue and simplifies incident triage for IT and DevOps teams. Frends could group related alerts into a single incident and notify teams with a consolidated summary.

API Monitoring and Integration

Organizations can use Pingdom to monitor APIs for uptime and performance. Frends can enhance API monitoring by creating workflows to log API issues detected by Pingdom and subsequently notify API owners or automatically test endpoints using tools like Postman or custom test scripts.

Integration with ITSM Platforms

Frends can integrate Pingdom with ITSM platforms like ServiceNow, Zendesk, or Jira Service Management. For instance, when Pingdom detects a service issue, Frends can automatically create a ticket that includes relevant details, such as server name, affected endpoints, and timestamps, facilitating faster resolution by the IT or support teams.

Application Release and Performance Validation

After a new application or feature release, Frends can integrate with Pingdom to monitor performance metrics dynamically. For example, after deployment, Frends could orchestrate workflows that use Pingdom to assess specific endpoints or services and notify teams if the new release causes performance regressions.

Historical Trend Analysis

Frends can pull historical performance data from Pingdom for trend analysis. For example, Frends could aggregate data over weeks or months to detect seasonal performance fluctuations or recurring performance bottlenecks, providing insights that can inform long-term infrastructure or optimization strategies.

Compliance and Audit Reporting

Frends can use Pingdom uptime and performance metrics to automate the preparation of compliance and audit reports. For example, Frends can generate monthly uptime reports for websites and automatically send them to regulatory bodies or clients, demonstrating adherence to service level agreements and industry regulations.

Multi-Channel Customer Notifications

Organizations relying on Pingdom for critical service monitoring can use Frends to notify customers of outages or incidents through multiple communication channels. For instance, when Pingdom detects a service issue, Frends can send automated notifications to customers via email, SMS, or push notifications, keeping clients informed in real-time.

Backup Monitoring and Alerting

In scenarios where multiple monitoring solutions are used, Frends can integrate Pingdom as a backup monitoring tool. If the primary monitoring system fails to report activity or misses an issue, Frends can rely on Pingdom alerts as a reference point to protect against blind spots.

By integrating Pingdom with Frends, organizations can expand the capabilities of their monitoring workflows, automate complex processes, and enhance collaboration across teams. Frends provides a seamless connection between Pingdom's performance insights and other enterprise systems, ensuring comprehensive oversight and faster response times to performance issues.