OpenAI / ChatGPT

Friends offers seamless integration with OpenAI's ChatGPT service, enabling you to effortlessly connect data flows between your systems and OpenAI's ChatGPT.

Frends has tasks for performing API calls to leaverage ChatGPT's large language models.

Use cases

Below you will find typical use cases for ChatGPT ingerations and how they are implemented in Frends.

Handle customer's 'Need Help' request

By using the the HTTP trigger and CallChatGPT task we can create an integration that receives incoming HTTP traffic, prompts the model with the query from the customer, and returns the message back.

Business use cases

Automated customer support

Azure OpenAI can be used to build conversational AI, such as chatbots or virtual assistants, to handle customer queries. By integrating Azure OpenAI with CRM systems or customer support platforms (e.g., Zendesk or Freshdesk) using Frends, businesses can automate responses, improve resolution times, and provide personalized assistance. This reduces the workload on support agents while improving customer satisfaction.

Content creation and summarization

Organizations that produce large amounts of content can use Azure OpenAI for tasks like generating articles, producing personalized marketing messages, or creating automated summaries of lengthy documents. Frends can connect Azure OpenAI to document management systems, marketing automation tools, or CMS platforms to automate the content lifecycle, saving time and resources.

Sentiment and feedback analysis

Azure OpenAI can process customer feedback, reviews, or survey responses to determine sentiment and extract key insights. Frends can integrate Azure OpenAI with survey tools or social media platforms to analyze responses in real time and trigger actions such as escalating negative feedback to support teams or identifying improvement opportunities.

Personalized recommendations

Azure OpenAI can provide advanced recommendations by analyzing customer behavior or preferences. Frends can connect Azure OpenAI with e-commerce or marketing platforms to generate product recommendations, tailored marketing messages, or dynamic website content for individual users, driving engagement and conversions.

Document drafting and contract management

Azure OpenAI can assist with drafting standardized or customized documents, such as contracts, proposals, or legal agreements. Frends can automate workflows that involve integrating Azure OpenAI with document management tools or CLM (Contract Lifecycle Management) platforms. For example, a workflow could generate a draft contract based on specific deal parameters sourced from a CRM.

Code generation and software development support

Azure OpenAI can assist developers by generating or completing code, debugging scripts, or providing documentation. Frends can orchestrate workflows that use Azure OpenAI in software development processes—for instance, generating boilerplate code based on input requirements or assisting teams in resolving coding issues during DevOps workflows.

Translation and multilingual support

Azure OpenAI excels in language translation and adaptation tasks. Frends can be used to integrate the service with customer communication platforms, support desks, or social media tools, enabling businesses to automatically translate messages, emails, or FAQs into multiple languages to better serve diverse audiences.

Intelligent knowledge base search

Azure OpenAI can enhance search functionality by interpreting complex queries and delivering relevant answers from knowledge bases. Frends can integrate Azure OpenAI with enterprise intranets, documentation repositories, or ticketing systems, enabling users or employees to retrieve relevant information more efficiently.

Fraud detection and prevention

Azure OpenAI can analyze patterns in text-based communications, such as emails or user interactions, to identify fraudulent activities or phishing attempts. Frends can integrate Azure OpenAI with cybersecurity tools or fraud detection systems to analyze messages in real time and trigger alerts or preventative measures when suspicious activity is detected.

Meeting transcription and summarization

Azure OpenAI can transcribe and summarize meeting discussions to ensure participants have access to key takeaways. Frends can integrate Azure OpenAI with conference tools like Microsoft Teams or Zoom to automate workflows that generate concise meeting summaries and share them with team members post-session.

Advanced analytics and reporting

Azure OpenAI can extract insights, generate narratives, and summarize key points from complex datasets or reports. Frends can automate end-to-end workflows by integrating Azure OpenAI with analytics platforms or BI tools, enabling businesses to transform raw data into actionable insights for stakeholders.

Employee training and onboarding

Azure OpenAI can streamline employee onboarding and training by generating personalized learning content, quizzes, or simulations. Frends can connect Azure OpenAI with HR systems or learning management platforms to create and deliver engaging educational content tailored to employee roles and skill levels.