New Relic is a cloud-based observability platform designed for monitoring and managing the performance of modern software applications and infrastructure. It provides real-time visibility into the performance of applications, servers, databases, and distributed systems. New Relic supports various integrations for application performance management (APM), infrastructure monitoring, error tracking, and analytics, allowing businesses to detect and resolve issues proactively.

Frends can integrate with New Relic to enhance observability by automating data flows and triggering actions across connected systems. Frends ensures the seamless exchange of performance data between New Relic and other platforms while enabling automated workflows triggered by key alerts or metrics.

Business use cases

Alert-driven Incident Management

New Relic generates alerts when certain performance thresholds or anomalies are detected. With Frends, these alerts can automatically trigger incident management workflows. For example, when New Relic detects high CPU usage on a server, Frends can escalate the issue by creating an incident in ITSM tools like ServiceNow or Jira, notifying the appropriate team via messaging platforms such as Slack or email, and ensuring swift resolution.

Unified Performance Reporting

Organizations that use multiple monitoring tools often need consolidated performance dashboards. Frends can integrate New Relic with other monitoring platforms or BI tools to unify data. For example, performance metrics from New Relic, combined with data from cloud providers, databases, and other tools, can be automated into a single report or dashboard for comprehensive insights.

Automated Scaling of Cloud Resources

Using Frends integration with cloud platforms, businesses can automate scaling operations based on metrics observed in New Relic. For instance, if New Relic identifies increasing application latency, Frends can trigger workflows to scale up virtual machines or containers in cloud platforms like AWS, Azure, or Google Cloud, ensuring optimal application performance.

Deployment Monitoring and Feedback Loop

During application deployments, Frends can work with New Relic to provide live feedback on performance and stability. By integrating with CI/CD pipelines, Frends ensures that as applications are deployed, New Relic metrics such as error rates or response times are monitored. Frends can halt further deployments automatically if performance issues are detected, creating a safer and more stable deployment process.

Root Cause Analysis Workflow

New Relic provides rich telemetry data that can assist in identifying root causes of application or system failures. Frends can help automate the collection and sharing of this data across relevant stakeholders and systems. For example, when an issue is detected, Frends can capture telemetry data from New Relic, append logs from other monitoring tools, and send this context in a single package to a DevOps team or AI-powered diagnostic platform.

Scheduled Performance Checks

Scheduled health checks ensure that systems maintain optimal performance. Frends can automate these processes by fetching specific metrics or insights from New Relic at pre-defined intervals. For example, Frends may regularly pull performance reports and share them via email or upload them to a shared repository for the operations team to review.

Application Performance Optimization

Frends enables teams to connect New Relic with other tools used for debugging or profiling applications, like Dynatrace or AppDynamics. Observed performance issues from New Relic can automatically trigger additional analysis workflows or integrate with tools designed to optimize codebases, helping development teams act quickly to improve application efficiency.

SLA and Compliance Monitoring

For businesses bound by Service Level Agreements (SLAs) or compliance requirements, Frends can integrate New Relic with reporting platforms to ensure adherence. For instance, Frends can compile uptime metrics from New Relic and deliver SLA compliance reports to clients or stakeholders automatically.

By integrating New Relic with other platforms through Frends, businesses can enhance their observability and efficiency. Frends supports automated incident responses, real-time insights, and seamless workflows utilizing New Relic's data, ensuring applications and systems remain reliable, performant, and aligned with business objectives.