NetSuite REST API provides a modern, standards-based way to access NetSuite’s ERP capabilities programmatically. It enables integration with NetSuite for managing financials, orders, inventory, CRM, and other critical business processes. NetSuite REST allows businesses to retrieve and manipulate data in real-time, supporting workflows across accounting, sales, supply chain, and more. By integrating NetSuite REST with Frends iPaaS, organizations can automate workflows, synchronize data with other platforms, and streamline operational efficiency across their business functions.

Business use cases

Integration with CRM platforms for sales workflows

Frends can integrate NetSuite REST with CRM systems like Salesforce, HubSpot, or Dynamics 365 to create seamless sales-to-cash workflows. For example, when a deal closes in Salesforce, Frends can automatically create a sales order in NetSuite, trigger invoicing, and update the CRM with order delivery and payment statuses.

Inventory management synchronization

Frends workflows can connect NetSuite REST with inventory systems or e-commerce platforms like Shopify, WooCommerce, or Magento to ensure real-time inventory updates. For example, when an order is placed on an e-commerce platform, Frends can update inventory levels in NetSuite, reducing stock discrepancies.

Automated order-to-cash workflows

Frends can bridge NetSuite REST with ERP and payment gateways like PayPal or Stripe to automate the entire order-to-cash process. For example, when a customer places an order, Frends can create a sales order in NetSuite, send a payment request to Stripe, and update financial records when the payment is confirmed.

Real-time financial reporting

Frends workflows can integrate NetSuite REST with analytics platforms like Power BI, Tableau, or Google Data Studio to deliver real-time financial dashboards. For instance, Frends can pull financial metrics such as revenue, expenses, and accounts payable from NetSuite and feed them into BI tools for decision-making.

Integration with HR systems for payroll and benefits

Frends can connect NetSuite REST with HR platforms like BambooHR, Workday, or SAP SuccessFactors to synchronize payroll and employee benefits data. For example, when an employee’s salary is updated in an HR system, Frends workflows can reflect changes in NetSuite to ensure accurate payroll processing.

Multi-channel order tracking

Frends workflows can synchronize order data across platforms by integrating NetSuite REST with order management systems like ShipStation or Amazon FBA. For example, when an order is fulfilled from a third-party system, Frends can update its delivery status in NetSuite automatically.

SLA monitoring for customer orders

Frends workflows can monitor order fulfillment timelines in NetSuite REST to ensure SLA adherence. For example, if a shipment is delayed, Frends can trigger notifications to customer support teams or escalate to management to address SLA breaches proactively.

ERP migration and data synchronization

Frends workflows can facilitate data migration while transitioning to NetSuite from legacy ERP systems. For instance, Frends can extract legacy system records, map them to NetSuite data models, and load them into appropriate NetSuite modules via REST, minimizing downtime and errors.

Tax and compliance automation

Frends workflows can integrate NetSuite REST with tax compliance platforms like Avalara or TaxJar to automate tax calculations and reporting. For example, when a sales transaction is created in NetSuite, Frends can retrieve applicable taxes based on location and add the data for accurate invoicing and reporting.

Integration with marketing platforms

Frends can synchronize NetSuite customer data with marketing tools like Marketo, Mailchimp, or HubSpot for personalized campaigns. For instance, Frends workflows can automatically add customers from NetSuite to targeted marketing campaigns based on their order history or total spend.

Dynamic pricing and promotions

Frends workflows can connect NetSuite REST with pricing engines or promotions platforms for dynamic pricing updates. For example, when discount rules change for a product category, Frends can automatically update prices in NetSuite and notify stakeholders of the changes.

Supply chain optimization

Frends workflows can integrate NetSuite REST with supply chain management platforms like SAP or Oracle SCM to improve logistics and procurement. For example, when inventory in NetSuite reaches a reorder threshold, Frends workflows can trigger purchase orders in the supply chain platform automatically.

Integration with customer support tools

Frends can bridge NetSuite REST and support systems like Zendesk, Freshdesk, or Jira Service Management to enable smooth collaboration. For example, when a customer ticket is logged in Zendesk, Frends can pull order details from NetSuite and attach them to the ticket for better context during resolution.

Recurring billing and subscription management

Frends workflows can integrate NetSuite REST with subscription platforms like Recurly or Stripe Billing to automate subscription workflows. For instance, when new subscriptions are created, Frends can generate recurring invoices in NetSuite and update payment statuses in real-time.

Automated compliance and auditing workflows

Frends can facilitate compliance by automating data exports from NetSuite REST to archival or regulatory systems. For example, Frends workflows can periodically extract audit-relevant financial transactions and store them securely in platforms like AWS S3, Azure Blob Storage, or Google Cloud.

Real-time notification for operational updates

Frends can integrate NetSuite REST with messaging platforms such as Slack or Microsoft Teams to provide real-time alerts. For instance, Frends workflows can notify relevant teams when large purchase orders are received or critical payments are delayed.

Predictive analytics and demand forecasting

Frends workflows can integrate NetSuite REST with machine learning platforms, such as AWS SageMaker or Google AI, to enable predictive analytics. For example, Frends can process historical sales data from NetSuite to forecast inventory demand and update the procurement team with actionable insights.

Vendor and supplier collaboration

Frends can connect NetSuite REST with vendor management platforms like Coupa or SAP Ariba to streamline supplier interactions. For example, when a purchase order is issued in NetSuite, Frends workflows can notify the supplier, track fulfillment, and update procurement statuses.

Employee expense tracking

Frends workflows can integrate NetSuite REST with expense management tools like Expensify, Xero, or SAP Concur. For instance, Frends can automate the transfer of employee expenses from Concur to NetSuite to ensure timely reconciliation and reimbursement.

Cross-border sales and currency conversion

For multinational organizations, Frends workflows can enable cross-border sales by integrating NetSuite REST with currency conversion APIs or foreign payment gateways. For example, Frends can process international transactions, calculate exchange rates, and update NetSuite with converted amounts.

IoT and operational data integration

Frends workflows can bridge IoT systems with NetSuite REST to manage operational data. For instance, telemetry data from IoT sensors (e.g., machine performance or environmental metrics) can trigger maintenance workflows or inventory orders in NetSuite automatically when predefined thresholds are breached.