Airbrake is an error monitoring and performance management platform designed for developers to track and resolve software issues in real-time. It provides detailed insights into application errors, performance bottlenecks, and system uptime, enabling development teams to maintain application reliability and improve user experiences. With integrations available for various development tools, Airbrake helps streamline the incident management lifecycle from detection to resolution.

Business use cases

Real-Time Error Notifications and Incident Management

Recognizing application errors quickly is crucial for minimizing downtime and maintaining user satisfaction. By integrating Airbrake with Frends, businesses can enhance error notification processes. For example, when Airbrake detects an error in an application, Frends workflows can forward error details to issue tracking systems like Jira or notify development teams via email, Slack, or Microsoft Teams. This ensures instant visibility of critical errors and accelerates incident response times.

Streamlined Error Prioritization

Not all errors are equally critical. Frends can assist in automating the prioritization process by analyzing the metadata of errors captured by Airbrake, such as frequency, affected users, or application areas. For instance, errors with a higher priority can automatically be flagged in an IT service management (ITSM) system, ensuring that limited resources are allocated to resolving the most pressing issues.

Integration with CI/CD Tools

Continuous Integration and Continuous Deployment (CI/CD) pipelines are at the core of modern software development practices. Frends can link Airbrake with CI/CD tools, such as Jenkins, GitLab, or Azure DevOps, to create automated workflows. For example, when a performance issue or error is detected in a specific build by Airbrake, workflows can pause the automated deployment pipeline and alert relevant developers to investigate and resolve the issue before proceeding.

Unified Error Reporting Across Applications

Many organizations run multiple applications and services, each generating its own error logs. Frends can aggregate error data from Airbrake and other monitoring tools into a centralized reporting system or dashboard. This unified view enables developers to see cross-application error trends and optimize system-wide reliability without needing to toggle between multiple tools.

Enhanced Root Cause Analysis

Frends can improve root cause analysis by integrating Airbrake with log management systems or performance monitoring tools. For example, when an error is reported by Airbrake, Frends workflows can automatically retrieve logs or performance metrics from systems like Splunk, New Relic, or Datadog, associating them with the incident. This enriched data helps developers quickly isolate the root cause and fix the problem efficiently.

Automated Error Documentation for Knowledge Management

Maintaining a knowledge repository of resolved issues is vital for development teams to avoid redundancy and learn from past errors. Frends can automate the documentation process by extracting error context from Airbrake and storing it in a knowledge management system like Confluence or SharePoint. This ensures that error insights, resolutions, and preventative measures are easily accessible for future use.

SLA and Compliance Monitoring

For businesses with service-level agreements (SLAs) or strict compliance requirements, timely incident resolution is critical. Frends can integrate Airbrake with SLA management tools to track resolution metrics against predefined thresholds. For instance, if an error exceeds the SLA response time, Frends workflows can escalate the issue automatically, notifying decision-makers or relocating it to a high-priority service queue.

Proactive Error Prevention via Predictive Analytics

By integrating Airbrake with predictive analytics tools using Frends, organizations can identify error trends that may indicate future incidents. Workflows can process historical error data from Airbrake and send it to machine learning models for risk analysis. Based on predictions, Frends can trigger preventative measures, such as running diagnostic tests or redeploying specific components.

Post-Mortem Reporting and Insights

After resolving a critical incident, detailed post-mortem reports are essential to improving processes and preventing recurrence. Frends can utilize data from Airbrake to generate detailed incident reports by merging error logs with other supplementary data sources. These reports can be delivered to stakeholders, helping teams document lessons learned and refine their operational practices.

By integrating Airbrake with other enterprise systems using Frends, businesses can build a robust error management ecosystem. This automation streamlines processes, accelerates development workflows, and supports continuous application reliability, enabling organizations to maintain high-quality user experiences while minimizing operational disruptions.