Miro is a leading online collaborative whiteboard platform that enables teams to collaborate visually on brainstorming, project management, strategy planning, and design thinking tasks. It is widely used by distributed teams for its flexibility and integration capabilities. By integrating Miro with Frends iPaaS, organizations can automate workflows, synchronize Miro boards with other systems, and streamline cross-functional collaboration, enhancing productivity and project visibility.

Business use cases

Integration with project management tools

Frends can integrate Miro with project management platforms like Jira, Asana, or Monday.com to ensure alignment between planning and execution. For example, when a new task is created in Jira for a stakeholder workshop, Frends workflows can automatically create a corresponding Miro board with a predefined template for planning and brainstorming.

Automated board updates and notifications

Miro boards serve as dynamic visualizations for projects and tasks. Frends workflows can integrate Miro with communication platforms like Slack, Microsoft Teams, or email to notify teams about updates. For instance, when elements on a Miro board are updated, such as task progress, Frends can send notifications to relevant team members via Slack or email.

Synchronization of Miro boards with CRMs

Frends workflows can integrate Miro with CRM systems like Salesforce, HubSpot, or Dynamics 365 to synchronize information between customer data and collaborative planning. For example, Frends can automate the creation of Miro boards linked to specific CRM accounts or opportunities, ensuring sales and marketing teams collaborate on tailored strategies using real-time data.

Archiving Miro boards for project audits

For compliance and documentation purposes, Frends workflows can automate the archiving of completed Miro boards to storage platforms like AWS S3, SharePoint, or Google Drive. For example, when a project phase is marked as complete, Frends can export the related Miro board and store it with appropriate tagging for future reference.

Integration with design tools

Frends can integrate Miro with design platforms like Figma or Adobe XD to streamline user experience (UX) and prototyping workflows. For instance, when Miro is used for brainstorming design ideas, Frends can automatically sync decisions or draft wireframes made on Miro boards with Figma projects, maintaining consistency across design processes.

Collaboration during events or workshops

Frends workflows can connect Miro with event platforms like Zoom, Eventbrite, or GoToWebinar for enhanced workshop collaboration. For example, Frends workflows can automatically create event-specific Miro boards for participants and share access links when attendees register on Eventbrite.

Real-time project data synchronization

Frends can synchronize live data between Miro and other analytics or visualization tools, such as Tableau, Power BI, or Google Data Studio. For example, Frends workflows can pull data from live Miro boards and use it to update dashboards or generate visual reports for project stakeholders.

Automated onboarding of new team members

For training and onboarding, Frends can integrate Miro with HR systems like BambooHR, Workday, or SAP SuccessFactors. For example, when a new hire is added to the HR system, Frends workflows can invite them to relevant Miro boards for onboarding sessions, team introductions, and role-specific training materials.

Task and priority synchronization

Frends can enhance collaboration by integrating Miro with task tracking tools. For example, if tasks are created on a Miro board during a strategy session, Frends workflows can sync the tasks with action items in platforms like Trello, Todoist, or Basecamp, ensuring follow-up actions are not lost.

Custom notifications for deadlines

Frends workflows can integrate Miro with scheduling tools like Google Calendar or Microsoft Outlook to automate notifications for board-related deadlines. For example, if an item on a Miro board has an associated deadline, Frends can notify the relevant team members in advance, reducing the chances of project delays.

Integration with customer support systems

Frends can connect Miro with customer support platforms like Zendesk or Freshdesk to help visualize customer concerns and resolutions. For instance, Frends workflows can create a Miro board for brainstorming resolutions when a critical support ticket is escalated, automatically pulling in customer details from the ticket.

Seamless collaboration between multiple teams

Frends can integrate Miro with cross-functional tools to streamline collaboration. For example, when an engineering team updates technical blueprints on a Miro board, Frends workflows can notify stakeholders across marketing, product, and operations teams, maintaining alignment.

Customer experience workshops

Miro is often used for customer journey mapping and experience planning. Frends workflows can automate the integration of customer analytics tools like Google Analytics, Mixpanel, or Segment with the journey maps in Miro. For example, Frends can import data directly into Miro from analytics platforms during workshops, visualizing key touchpoints in real time.

Feedback collection and visualization

Frends can automate feedback workflows by integrating Miro with survey and feedback tools like Typeform, Google Forms, or SurveyMonkey. For example, Frends workflows can gather survey feedback and automatically update diagrams or sections on Miro boards with summarized results.

Integration with IoT and analytics platforms

Frends workflows can connect IoT data platforms to Miro for real-time visualization of operational metrics. For example, real-time machine telemetry data can be added to Miro boards for easier discussion and decision-making during operational meetings.

SLA tracking and performance visualization

Frends workflows can use Miro to create SLA tracking systems via integration with service management platforms such as ServiceNow or Jira Service Desk. For instance, Frends can automate the visualization of SLA adherence metrics on Miro boards, helping operations teams identify key bottlenecks.

Knowledge repository for completed projects

For businesses using Miro for brainstorming or experimentation, Frends workflows can ensure that Miro boards for completed projects are automatically converted to knowledge repository entries. For example, Frends can securely archive finalized boards to Confluence, SharePoint, or Notion.

A/B testing and marketing visualization

Frends can integrate Miro with marketing platforms like HubSpot, Google Ads, or Mailchimp for A/B testing workflows. For instance, when marketing campaign data is updated, Frends can link the results to associated Miro boards, allowing teams to analyze and brainstorm next steps visually.

Role-based access control for boards

Using Frends, access to Miro boards can be automated based on role assignments in platforms like Microsoft Active Directory or Okta. For example, when a team member’s role changes in the directory system, Frends can update their access level to relevant Miro boards accordingly.

Workflow orchestration for product roadmaps

Miro boards are popular for roadmap planning across product teams. Frends workflows can integrate Miro with tools like Aha! or Jira to synchronize roadmap items. For example, when a roadmap task on Miro is updated, Frends can push the changes to corresponding sprint tasks in Jira for development teams.