HipChat (now succeeded by Atlassian's Stride but widely replaced by Atlassian alternatives like Slack or Microsoft Teams) was a team collaboration tool that offered real-time messaging, file sharing, and group collaboration features. It was used by organizations to streamline communication and improve team productivity. Even though HipChat is no longer operational, legacy needs or similar use cases can still arise when dealing with historical systems or migrating workflows to modern alternatives. By integrating HipChat with Frends iPaaS (or providing similar workflows with a comparable messaging platform), businesses can automate communication processes, synchronize tools, and enable collaboration in real time.

Business use cases

Notifications for critical events

Legacy workflows using HipChat often relied on real-time notifications for system alerts, errors, or task updates. Frends workflows can integrate tools like monitoring systems (e.g., Datadog, Nagios, or Splunk) with a messaging platform like HipChat or its alternatives. For example, when a critical server alert is triggered, Frends can send automated notifications to a specific HipChat room or modern messaging channels like Slack or Teams to ensure timely remediation.

Automated task updates

Project management tools like Jira or Trello were commonly integrated with HipChat for task tracking. Frends workflows can replicate this by automating real-time task updates into collaboration spaces. For instance, when a Jira ticket status changes, Frends can send notifications (e.g., “Task XYZ moved to ‘In Progress’”) to a designated room in HipChat or its successor platform.

Incident management collaboration

IT support and DevOps teams often used HipChat to streamline incident management. By integrating HipChat with incident platforms like PagerDuty or ServiceNow via Frends, businesses can ensure automatic updates on incident status and discussions. For example, when an incident is raised in ServiceNow, Frends can post the incident details and escalation path into a HipChat room to keep all stakeholders informed.

Pull request and code deployment notifications

Development teams benefit greatly from receiving real-time notifications about pull requests, code commits, or deployments. Frends workflows can connect repositories like GitHub, GitLab, or Bitbucket to HipChat. For example, when a pull request is approved or a code deployment succeeds, Frends can post a message to relevant project channels, ensuring developers stay in sync.

Integration with document management platforms

Collaboration often involves file sharing and document collaboration. Frends workflows can integrate HipChat (or its replacement platform) with tools like Google Drive, SharePoint, or Dropbox. For instance, when a new document is uploaded to a shared folder, Frends can notify the relevant team in HipChat with a direct access link.

Meeting scheduling alerts

Scheduling updates often benefited from real-time notifications in HipChat. Frends can integrate Google Calendar, Microsoft Outlook, or Calendly with messaging platforms to alert team members about upcoming meetings. For example, when a new meeting is scheduled, Frends workflows can post the event details, including the agenda and join link, to a HipChat room.

Customer support collaboration

By integrating HipChat with customer support systems like Zendesk or Freshdesk using Frends, support teams can collaborate on resolving tickets. For example, when a high-priority customer ticket is logged, Frends workflows can post the details, urgency level, and next steps into a dedicated chat room, ensuring the team resolves the issue quickly.

Deployment schedules and reports

DevOps teams often coordinate deployments across platforms. Frends can automate deployment updates by connecting CI/CD tools like Jenkins or CircleCI with HipChat or its successor. For example, whenever a deployment completes, Frends can post a summary in the relevant channel, including the success status, potential errors, and next steps.

Multi-channel communication management

For businesses still operating hybrid platforms, Frends workflows can centralize communication updates across multiple collaboration tools. For instance, messages posted in slow-moving HipChat systems can be mirrored onto modern platforms like Slack, ensuring smooth transitions between tools without data silos.

Team collaboration for sales updates

Sales teams using CRMs like Salesforce or HubSpot often integrate updates into team chat environments. Frends workflows can notify sales teams about lead status or deal closures. For example, when a new deal is marked as “Won” in Salesforce, Frends can trigger a celebratory message or update in the relevant HipChat (or replacement) room for team-wide engagement.

Chatbots for low-code process handling

Custom bots in HipChat were used for simple workflows like polling or FAQs. Frends workflows can replicate these bots across other platforms to handle similar processes. For example, a chatbot built via Frends could respond to status queries (e.g., “What is the latest deployment status?”) by pulling data from integrated systems and posting the results in chat.

Compliance monitoring and data archiving

For organizations previously using HipChat to share sensitive communications, compliance and archival were essential. Frends workflows can integrate archived HipChat logs with compliance or storage systems like AWS S3 or Azure Blob Storage. For example, Frends can extract specific messages or user activities and archive them securely for audits or regulatory reporting.

Incident escalation workflows

Legacy setups often relied on messaging tools like HipChat to handle escalation updates. Frends can connect IT service platforms like ServiceNow or Remedy with messaging systems. For example, when an incident escalates its SLA deadline, Frends can post automated reminders to HipChat channels or notify senior personnel regarding immediate action.

Talent acquisition updates

In recruitment, HipChat rooms often received updates from tools like Greenhouse or BambooHR about candidate progress. Frends can automate this process across HR tools and messaging channels. For example, when a candidate progresses to the “Offer Sent” stage, Frends workflows can notify the HR team and hiring manager in the appropriate chat channel.

Team activity reporting

Reporting productivity insights was a useful feature within HipChat rooms. Frends workflows can create periodic activity reports by pulling data from project trackers and syncing it with messaging systems. For instance, every Monday morning, Frends can share a summary in the chat about last week’s completed tasks or upcoming sprint plans.

Workflow automation for reminders

For recurring tasks like weekly standups or report submissions, HipChat users often relied on bots. Frends workflows can mirror this capability by integrating reminders into other platforms like Slack or Teams. For example, Frends can manage recurring standup reminders that ask team members to submit updates or link documents needed for meetings.

Server monitoring and performance alerts

IT teams used HipChat for receiving server performance alerts in real-time. Frends workflows can connect monitoring tools like Datadog, Zabbix, or Grafana with messaging systems. For example, Frends can generate alerts if CPU usage exceeds a threshold and post performance insights in a chat room for immediate actions.

Integration with e-commerce platforms

E-commerce companies used HipChat for sales notifications, like order updates or cart recovery metrics. Frends workflows can integrate platforms like Shopify or WooCommerce with chat systems. For example, when a customer makes a purchase, Frends can notify the sales or order fulfillment team with details shared in a messaging platform.

Migration workflows from HipChat to modern platforms

Many companies transitioning from HipChat to modern alternatives like Slack or Microsoft Teams can use Frends workflows for data migration. For example, Frends can migrate historical conversation logs, file attachments, and channel structures, ensuring continuity during the migration process without manual efforts.

Archival of legacy communications for compliance

For businesses that need to retain access to old HipChat logs, Frends workflows can archive critical data into document repositories or cloud storage for regulatory needs. For example, all sensitive chats from a security incident stored in HipChat could be transferred into a secure AWS S3 bucket via Frends automation.